FAQs
SHIPPING
Delivery Time = Processing Time + Shipping Time
Processing Time is about 2-3 days.
Shipping Time is usually for 7-12 days.
We will notify you by email when the order is placed. The Express company is usually FedEx, Yun Express, or DHL. You can check your logistics information after the logistics information is updated.
ADDRESS
If you want to change your address,please email us at service@dealtoday.com. After your order has been sent out, you can not change your shipping address.
RETURNS AND REFOUNDS
Our dolls are of high quality and we are very confident that you will be satisfied with your purchase. If you are not satisfied with the quality of our dolls, we are happy to refund the full amount after receiving the dolls within 90 days. Please contact us at：service@dealtoday.com
The goods you purchase legally enjoy a 7-day appreciation period (note! The evaluation period is not a trial period). The seven-day appreciation period is based on the Consumer Protection Act. Customers (including themselves, relatives or managers, etc.) will be counted 7 days after receiving the goods. If the goods remain new and fully packaged, you can contact customer service to return them. Please write your order number when requesting a refund, and we will process it for you.
NOTE
We do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
PAYMENT
Paying with PayPal
Advantages of using PayPal
Payment is traceable. You can trace the status of your payment using your PayPal account. Realistic Sweet Gallery doesn't receive your credit card number or bank information (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.
Have a question related to reborn dolls or creating your own reborn? Trying to get started in the fun and rewarding hobby of reborn dolls can be confusing and downright difficult at times. With limited stores and shops selling reborns, many newcomers are left with more questions than answers, which is why we created this page. Here we'll have an ongoing FAQ where we'll be answering some of the most common questions regarding reborn dolls. Of course there's a good chance we won't have an answer to EVERYONE'S question, but we promise we'll do our best to answer any that you have. If there's a question that's burning a hole in your mind, shoot as an email through our contact form and we'll try to post it here.
Information Security
Your online order is absolutely secure. We use standard SSL encryption for all transactions so you are assured that any information you send us is encrypted even before they are sent.
Tracking
You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. Click Here to enter tracking number to track your package. The online update of logistics information may be delayed for 1-2 days, please wait patiently.